FAQs
General
Is this your entire range?
At the moment, the site presents only those products that are available in the Polish warehouse. When ordering from a Polish warehouse, dispatch occurs the next day after payment. If you would like to order something that is not presented on this website, please contact us at export@garnamama.com, we will send you information on prices and delivery times from Ukrainian warehouse.
Payment
Is there a minimum order amount?
The minimum order amount is 150 euros. If the order amount is less, the system will not accept an order.
Do you have a discount system?
Yes, we have an affiliate discount system.
-3% if the total amount of all your orders on the site is more than 400 euros
-5% if the total amount of all your orders on the site is more than 700 euros
-7% if the total amount of all your orders on the site is more than 1500 euros
Can I buy the product in credit or pay for it later?
No, we ship orders only after full prepayment.
Delivery
When will my order be shipped?
If you have placed an order for goods from a warehouse in Warsaw, then the order will be shipped the next day (excluding weekends and holidays). The goods from the Kyiv warehouse will be delivered to you within 2-4 weeks.
Do you have free shipping?
Yes, for orders over 500 euros we have free shipping.
Is it possible to separately agree on the terms of delivery?
Sure! Leave a comment in the special field when ordering or contact us at export@garnamama.com.